Question 1

What devices do you accept?

Accepted Answer

We accept laptops, desktops, tablets, and monitors. Any age, any condition - working or broken. We can refurbish most devices, and responsibly recycle anything we can't save.

Question 2

Do I need to wipe my data before donating?

Accepted Answer

No! We handle all data destruction using NIST 800-88 certified wiping. This is military-grade data destruction. You'll receive a certificate of data destruction for your records.

Question 3

How much does it cost to donate?

Accepted Answer

Nothing. Zero. Nada. We provide FREE Royal Mail shipping labels. Just print, stick, and drop at any post office or Royal Mail collection point.

Question 4

What happens to my device after I donate?

Accepted Answer

Every device goes through our process: data wipe → diagnostic testing → refurbishment → redeployment to schools and charities. You can track your donation's journey using your tracking ID.

Question 5

Can I donate broken devices?

Accepted Answer

Absolutely! Broken devices often have working parts we can use to repair others. If a device is beyond repair, we ensure it's recycled responsibly with zero landfill.

Question 6

How do I get a shipping label?

Accepted Answer

Start a donation on our website, fill in the quick form, and we'll email you a prepaid Royal Mail shipping label within minutes. Print it, attach it to your package, and drop it off.

Question 7

Can businesses donate multiple devices?

Accepted Answer

Yes! We love bulk donations. For 10+ devices, we can arrange collection. Contact us for business donations and we'll provide ESG impact certificates for your sustainability reporting.

Question 8

Who can apply for free devices?

Accepted Answer

Schools, registered charities, community groups, food banks, youth clubs, libraries, and other non-profit organisations serving disadvantaged communities.

Question 9

How do I apply for devices?

Accepted Answer

Visit our Schools & Charities page and fill in the application form. We'll review your application within 5-7 days and contact you about device availability.

Question 10

How long does it take to receive devices?

Accepted Answer

Typically 3-4 weeks from application to delivery. This includes review (5-7 days), device allocation (1-2 weeks), and shipping (3-5 days).

Question 11

What condition are the devices in?

Accepted Answer

All devices are fully refurbished, tested, and come with a fresh operating system installed. They're cleaned, working, and ready to use out of the box.

Question 12

Is there any cost to receive devices?

Accepted Answer

No. Devices, delivery, and everything else is completely free. We're a social enterprise - our mission is bridging the digital divide, not making a profit from donations.

Question 13

Do you provide support after delivery?

Accepted Answer

Yes! We offer a 30-day support window for any issues. Contact us if you have problems and we'll help troubleshoot or replace faulty devices.

Question 14

How is my data destroyed?

Accepted Answer

We use NIST 800-88 compliant data wiping - the same standard used by government and military. Every sector of the drive is overwritten multiple times, making data recovery impossible.

Question 15

Do you provide certificates of data destruction?

Accepted Answer

Yes! Every donor receives a certificate confirming their data was securely destroyed. For businesses, this is essential for GDPR compliance and audit trails.

Question 16

What about SSDs and encrypted drives?

Accepted Answer

SSDs undergo secure erase commands plus overwriting. Encrypted drives have their encryption keys destroyed. We follow best practices for all storage types.

Question 17

Is this GDPR compliant?

Accepted Answer

Absolutely. Our data destruction process meets all GDPR requirements. You can safely donate devices that contained personal or business data.

Question 18

What if I have highly sensitive data?

Accepted Answer

For extremely sensitive data (government, healthcare, financial), contact us about our enhanced destruction options including physical drive destruction.

Question 19

How do I track my donation?

Accepted Answer

Use the tracking ID from your confirmation email on our Track page. You'll see every step of your device's journey from collection to deployment.

Question 20

Can I see who received my device?

Accepted Answer

Yes! Once your device is matched with a recipient, you'll see the organisation (e.g., "Leeds Community School") and impact stats on your tracking page.

Question 21

What impact metrics do you provide?

Accepted Answer

We show CO₂ saved, e-waste prevented, and who your device is helping. Business donors receive detailed impact certificates for ESG reporting.

Question 22

Can I share my impact on social media?

Accepted Answer

Absolutely! Your tracking page has share buttons for Twitter/X, LinkedIn, and Facebook. Show off your contribution to digital inclusion!

Question 23

Are you a registered charity?

Accepted Answer

No, we are a registered social enterprise operating the Sustainable Compute Network. All donations are used to bridge the digital divide out of our social mission.

Question 24

Where are you based?

Accepted Answer

We're based in West Yorkshire, but we accept donations from anywhere in the UK. Free shipping covers England, Scotland, Wales, Northern Ireland, and the Channel Islands.

Question 25

How are you funded?

Accepted Answer

Through grants, business partnerships, and the proceeds from recycling devices we can't refurbish. We never charge donors or recipients.

Question 26

Can I volunteer?

Accepted Answer

We're always looking for help! Contact us if you want to volunteer with refurbishment, logistics, or outreach. Tech skills helpful but not required.

Question 27

How can businesses partner with you?

Accepted Answer

We offer device donation programmes, employee engagement initiatives, and ESG partnerships. Contact us to discuss how we can work together.

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